Our Customer Success offer

Committed to Customer Success, not just a pretty interface.

Appraisd is a flexible, adaptable and intuitive system, helping organisations of all kinds and sizes to develop a strong and effective performance culture. But we're far more than technology. Our Customer Success team offers a superior level of support, working in partnership with customers to help them implement their own, tailored approach to performance management.

We take the time to understand our clients and what they are setting out to achieve. We're with them every step of their journey from roll-out and beyond, ensuring senior leaders, managers and employees understand and embrace Appraisd and the benefits it has to offer.

Whether it's via online chat, email or telephone, the team is always ready to listen to customers ideas or issues, providing expert help and support to find the best possible solution.


How we can help

〰 Dedicated onboarding specialist

Every new customer is assigned a member of our team to be their dedicated contact, ensuring the introduction of Appraisd goes as smoothly and efficiently as possible. They will provide as much support, training and advice on best practice as needed.

〰 Community events, newsletters and blogs

Who better to learn from than those in your position? Our community events are about sharing the knowledge and experience of other customers, industry experts and the wider team. If you can't attend these events, our regular newsletters and email alerts will keep you up to date with our latest developments and insights. Our Learn area covers the hottest trends and discussions in performance management and HR.

〰 Long-term planning

Onboarding is just the start of the process. We're here to help develop long-term plans that will ensure initial employee engagement is maintained and that customers meet their goals.

〰 Online support for everyone

Every Appraisd user has access to our expert support via online chat should they need any help.

〰 Online guides and tutorials

If you prefer to Appraisd on your own or if you need help when we're not around, you can access our free online guides. These will help you build your own forms, manage your settings, customise your account and much more.

Read customer reviews on Capterra and G2 to hear about how our global customers have configured Appraisd and collaborated with us to achieve their goals.